Support

How do I restore a purchase?

In Kept, open Settings → Kept Pro → Restore purchases. You need to be signed in to the Apple Account you bought Kept Pro with. Pro comes back right away, along with any apps or protected times that were paused on Kept Free.

On a new phone, your streak, freezes, and settings come back from your backup. Apple doesn't carry app picks over to a new phone, though, so Kept will ask you to pick your apps again.

How do I cancel my subscription?

Open iOS Settings → Apple Account → Subscriptions, choose Kept, and tap Cancel Subscription. You can also get there from inside Kept, under Settings → Kept Pro → Manage subscription.

You keep Pro until the end of the period you paid for, and then Kept switches to Kept Free. Deleting the app does not cancel the subscription. The one-time purchase doesn't renew, so there's nothing to cancel there.

How do I redeem a code?

In Kept, open Settings → Kept Pro → Redeem a code and enter it on Apple's screen. You can also do it from the App Store. Tap your account picture, then Redeem Gift Card or Code.

What happens when the trial ends?

You aren't charged. The 14-day trial is built into Kept, and you never enter a card for it. When it ends, Kept switches to Kept Free unless you've bought Kept Pro. Kept mentions it on its Home screen 2 days before. You won't get a notification about it.

Kept Free covers 3 apps, 1 protected time, and 1 freeze, and shows Your week for this week and last. If you set up more than that during the trial, this is what happens.

• Everything keeps running for 7 more days while you decide.
• Kept asks you to choose which 3 apps and which protected time stay. Your choice applies right away. A protected time you leave out stops then, even if it's on at that moment. To change it later, open Settings → Apps → Choose which stay.
• If you don't choose, Kept keeps the first 3 apps and the first protected time you added.
• The rest are paused and saved in Settings. Nothing is deleted, and they come back if you get Kept Pro.

You keep any freezes you've already earned. Older weeks are saved too, and Kept Pro shows every past week in Your week.

How do emergencies work?

During a protected time, your limited apps are blocked. If you need one anyway, open Kept, tap Emergency on the Home screen, and pick 5 or 15 minutes. That app opens for the time you pick, with no wait.

• You have 3 emergencies each calendar month, and a 15-minute one uses 2 of them. The count resets on the 1st.
• Emergency minutes count toward that app's daily limit. They don't cost you your streak.
• Emergencies are free on every plan.

Emergencies only work during protected time. If an app is done for the day, use a freeze, or tap Get more time in Kept and wait.

How do I add or remove an app?

In Kept, open Settings → Apps → Add an app. Apple's app list opens with your current apps already ticked. Tick the ones you want to add, untick any you want to stop limiting, and tap Review.

• Review lists what's being added, what's coming off, and what stays the same. Nothing changes until you finish.
• Each new app gets its own step for its daily limit and check-in, starting from the settings you used last. If you're adding two, tap Use these for both to give the second one the same settings and finish. With three or more, the button says Use these for all.
• Kept saves everything at once when you finish. That's Done on the last new app, or Save changes on Review if you aren't adding any. Then you're back on Home, where your apps show their new limits.
• An app you untick stops being limited as soon as you save.
• Kept Free limits up to 3 apps, and Kept Pro up to 5. An app paused on Kept Free stays paused until you pick it again in Settings → Apps → Choose which stay.

How do I turn Kept off?

In Kept, open Settings → Turn Kept off. Every block lifts right away and Kept stops watching your apps. Kept asks when to come back on. Tomorrow at 6 AM is already picked, and Kept turns itself back on then. Choose I turn it back on if you'd rather do it yourself. Your streak pauses and your freezes stay put. Your apps, limits, and protected times are all saved. To turn Kept back on yourself, tap Turn Kept on from the Home screen and everything applies again, with nothing to set up twice.

How do I remove Kept completely?

Turn Kept off first, choose I turn it back on, and then delete the app. iOS can leave an app blocked after Kept is deleted. Turning Kept off first clears every block.

Deleting Kept erases your streak, freezes, and history, because they only exist on your phone. It doesn't cancel a subscription (see cancelling).

If you already deleted Kept and an app is still blocked, open iOS Settings → Screen Time → Apps with Screen Time Access and turn Kept off there. Reinstalling Kept and turning it off with I turn it back on works too.

What's the 5-minute warning?

It's a heads-up when an app has about 5 minutes left. It's off by default. Turn it on in Settings → 5-minute warning, and Kept will ask permission to send notifications.

It's the only notification Kept sends, and it doesn't name the app. If you've turned notifications off for Kept, turn them back on in iOS Settings → Notifications → Kept.

A block didn't apply. What should I check?

1. Open Kept. It checks its blocks each time it opens. If Home says Off · Tap to fix, Kept's Screen Time permission got turned off, either in Settings or by iOS. Tap it and allow access again.
2. Check Screen Time permission. In iOS Settings → Screen Time → Apps with Screen Time Access, make sure Kept is turned on.
3. Opening an app is free. Under its limit, an app opens with no Kept screen at all. Check-ins count the minutes you actually spend in the app, so if you leave partway through, the count waits until you come back.
4. A check-in waits about 15 minutes. If you leave an app while its check-in is showing, the app stays blocked and its icon shows an hourglass. Home says "Check-in waiting" on that app's row. Open the app and tap Keep going or I'm done, or leave it and the check-in clears on its own after about 15 minutes.
5. Check when a change applies. Every settings change applies right away, whichever way you make it. That includes changing a daily limit, a check-in, or a protected time, removing an app, and choosing which apps and protected time stay on Kept Free. If you lower a limit below what you've already used today, Kept asks first, and then that app is done for the day.

If it's still not working, send me the diagnostics log. In Kept, open Settings and press and hold the version number at the bottom to open Diagnostics. Tap Share and email it to me. The log shows what Kept did and when. It has no usage data, and apps show up only as letters.

Does Kept Pro work with Family Sharing?

Yes. Monthly, yearly, and the one-time purchase all work with Family Sharing. Whoever bought Kept Pro needs purchase sharing turned on in iOS Settings. Then everyone else in the family group gets Pro on their own phone. If it doesn't show up, open Settings → Kept Pro → Restore purchases.

Everyone sets their own limits on their own phone. Kept is for limiting yourself. It isn't a parental control, and it can't limit someone else's phone.